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Get In Touch

Contact us Anytime!

We understand that reaching out for support is hard but rest assured that we love speaking to you and we are dedicated to trying to help you live an improved life. You can contact us by any means, and we will try our best to get back to you as soon as possible.

If you have a family member or friend who can support you in contacting us, then this is just fine! we only need your permission to speak to them. If you have a professional that works with you then you can always ask them to call us on your behalf.

Frequently Asked Questions
Who can make a referral?
We take referrals from any source. We love to speak directly to the person receiving the support, as they know their needs best. If you are a professional, then please make sure you have the permission of the adult you are working with to contact us and that you are sharing information with their consent. We purposely make our referral process as simple as possible as we are here to help as many people as possible.
How do I make a referral?

If you can, download our referral form and fill it out and send back to us on our email address. If you are unable to do this, then give us a ring and we will go through the referral form with you. Please provide as much information as possible so we can provide the best service we can whilst making sure everyone is safe.

How long will it take to receive a service?
We prioritise our service based-on referral date. So, the sooner you get in touch the better! Our services are always in need, and we regularly have a waiting list for support. This changes weekly and so when you make the referral, we will try to tell you how long you can expect to wait to receive a service.
Is there any support you do not offer?
We create bespoke packages based on your needs. For free Stepping Out services your need must be for support and not care and it must be achievable in the short term. We do this so we can support as many people as possible. Our support is based on tasks being delivered and so we will only see and speak to you to meet a need for support that you have as part of a plan. We do not offer any care, cleaning, or cooking services, but can try to signpost you to these services if you are able to fund them. Stepping Up will offer short-term, task centred support, but we are not a regulated financial service and so will never offer you financial advice.
How do you fund your free services?

We rely heavily on donations, fundraising and grants to fund our free services. Any money raised from paid-for services goes back in to supporting our free services. Reaching CIC does not make profit and as much money as possible is spent at a grass roots level. If you can donate, please do so by clicking the donate button.